Refund Policy

Live Event Cancelation & Refund Policy

All cancelation notices and refund requests must be in writing and submitted through this contact form.  To receive a full refund less a $100 USD administrative fee, your request must be made prior to August 1st. To receive a 50% refund less a $100 administrative fee, your request must be made prior to September 1st.  No refunds will be granted after that. All refunds, less a $100 administrative fee, will be made within 45 days after the completion of the conference.

There are no refunds for no-shows.

Substitutions are allowed.  Substitutions are free if made on or before September 30th. For each substitution made after September 30th, there is a $25 substitution fee.

Return of Online and Physical Goods

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Books with obvious signs of use
CDs and DVDs with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chris@501videos.com and send your item to: EXCHANGES – 501 Videos llc, 19689 7th Ave, NE #341 Poulsbo WA US 98370.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to: RETURNS – 501 Videos llc, 19689 7th Ave, NE #341 Poulsbo WA US 98370

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.